ORLANDO: 16 February 2009
J.D. Power and Associates presented the prestigious Founder’s Award today to PACCAR for its long-standing commitment to customer satisfaction in the commercial-vehicle industry.
Gary Dilts, senior vice president of global automotive operations at J.D. Power and Associates, presented the award to Tom Plimpton, PACCAR vice chairman, at the Heavy Duty Manufacturers Association 2009 Heavy Duty Dialogue event in Orlando, Fla. PACCAR manufactures light-, medium- and heavy-duty trucks, and owns the Kenworth, Peterbilt and DAF brands.
“The Founder's Award signifies truly outstanding achievement, and we are pleased that PACCAR joins a select list of world-class customer-focused organizations that set the standard for all businesses,” said Dilts.
The Founder’s Award is a discretionary award presented periodically that recognizes individuals or companies demonstrating dedication, commitment and sustained improvement in serving customers. During the 40-year history of J.D. Power and Associates, only 23 companies or individuals have previously received the award. Past honorees include Toyota Motor Corporation, The Ritz Carlton Hotels, USAA and Progress Energy.
PACCAR brands have consistently received awards for customer satisfaction with product and dealer service in two annual J.D. Power and Associates studies—the Heavy-Duty Truck Customer Satisfaction Study and Medium- Duty Truck Customer Satisfaction Study.
“PACCAR has demonstrated an unwavering commitment to customer satisfaction, which requires focus and commitment at all levels—beginning in the boardroom and extending to employees and dealer and supplier networks,” said Dilts. “PACCAR is dedicated to providing superior products and service and is also engaged in
efforts to reduce emissions and enhance fuel efficiency in its vehicles, with the goal of protecting and preserving the environment. The organization’s concern for its customers and the communities it serves is a reflection of PACCAR’s 103-year history built on integrity, quality and continuous improvement that benefits companies around the world.”
PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. It also provides financial services and information technology and distributes truck parts related to its principal business. PACCAR shares are listed on the NASDAQ Global Select Market, symbol PCAR, and its homepage is paccar.com.